FAQ,s

We’ve put together some of the most common questions to help you shop with confidence.

How long does shipping take?

Domestic orders: 5–10 business days

International orders: 10–20 business days (may vary by location and customs)
You will receive a tracking number via email once your order has been shipped.

Do you ship internationally?

Yes! We proudly ship worldwide. Shipping costs and delivery times will vary depending on your country.

 How do I track my order?

Once your order has been dispatched, we’ll send you a shipping confirmation email with a tracking link so you can monitor your package in real-time.

 What if my package is delayed or lost?

Delays may occur due to customs or courier issues. If your order seems delayed or lost, please contact us at thejerseyroomco@gmail.com and we’ll assist you in resolving the issue.

What payment methods do you accept?

We accept all major credit/debit cards, PayPal, and other secure payment options available at checkout.

Can I change or cancel my order after placing it?

Orders can only be changed or canceled within 24 hours of purchase. Please email us immediately at thejerseyroomco@gmail.com with your order number.

Do you accept returns or exchanges?

We accept returns and exchanges within 14 days of delivery if the item is unused, unworn, and in original packaging. Customers are responsible for return shipping costs. For details, please see our Refund & Return Policy.

Will I have to pay customs fees or taxes?

For international orders, customs fees, import duties, and local taxes may apply. These charges are the responsibility of the customer.

 How can I contact customer support?

You can reach us anytime at thejerseyroomco@gmail.com. Our team usually responds within 24–48 hours.